Help when you need it
Wagilo support
Tell us what happened, what you expected and which part of Wagilo you were using. Please do not email passwords, payment-card details or unnecessary client records.
App and account help
Billing questions
Privacy requests
Before contacting us
- Check that Wagilo is updated to the latest available version.
- Try synchronising again if a change has not appeared on another device.
- Include your device model, app version and the wording of any error.
- Use screenshots only when they do not reveal somebody else’s private information.
Account deletion
You can request deletion of a Wagilo account and associated account data. Read the steps and important record considerations on the account deletion page.
Dog owners
If you use an owner portal supplied by a dog-care professional, contact that provider first about bookings, care records, invoices and the accuracy of information they entered. Wagilo support can help with technical access and privacy questions.
Wagilo is not an emergency service. For an animal-health emergency, contact a veterinary professional. For an immediate threat to a person or property, contact the appropriate emergency service.